Housing & Wellbeing Officer

Location: Bluebell Court - St Helens

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework

What you’ll be doing

* To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;

* To assist customers to access other agencies and their services and the services within the wider community;

* To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities;

* To encourage feedback from customers, recording and responding to any complaints and compliment...