Day-to-Day Responsibilities:

Provides centralized human resource services spanning payroll, benefits and other transactions through the HR service center (HRSC)

Ensures efficiency of service center operations, technology and transaction processes

Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs

Coordinates services with the human resource information systems, human resource program managers and technology specialists

Responds to inquiries to the Human Resources Service Center via telephone or the case management tool in a fast-paced environment, identifying and escalating process inefficiencies and failures

Utilizes case management tools to track, monitor, and respond to requests from employees, leaders, vendors, and applicants

Utilizes standard operating procedures and policies to assist employees, leaders, vendors, and applicants on ...