Job Title: HR Consultant – (phone number removed)

Location: Coventry

The Opportunity

This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees. The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily tasks.

Key Accountabilities and Responsibilities

* First point of contact for UK based employees, answering queries via outbound calling and email / portal / virtual chat on HR policy and procedures

* Understand the employees query, identify the correct policy to suit their circumstances, help...