We have an outstanding Contract position for anHR Customer Advisorto join a leading Company located in theCharlotte, NCsurrounding area.


**US Citizenship is required.**


Responsibilities :

+ Case Management:

+ Respond to and resolve HR-related cases through ServiceNow, providing written responses to employee inquiries and issues

+ Ensure prompt and accurate resolution of cases, with a focus on answering the initial inquiry and providing the potential next steps that may follow their inquiry; employee satisfaction with the experience we provide is our primary goal


+ Live Employee Chat & Phone Inquiries:

+ Engage with employees through live chat or phone, providing timely and effective support and resolving issues in a professional and courteous manner


+ Process Improvement:

+ Identify opportunities for process improvement and contribute to the development of solu...