Job Description HR Employee Services and Lifecycle AnalystLocation: Guadalajara SSC, MexicoReports to: Manager, HR Employee Services and LifecycleThe Employee Services and Lifecycle Analyst will be responsible for providing customer service to internal employees for HR-related processes through inquiry management and resolution.Research solutions and escalates complex inquiries to appropriate parties as needed.Manage HR data and transactional processing.Key Deliverables- Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat.
- Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements.
- Escalate unresolved HR customer inquiries, retiree inquiries and requests.
- Process data changes in HR systems.
- Process org management transactions.
- Administer and process new hire information.
- Audit system/data.
- Conduct researc...