Description
We are looking for an HR Generalist to support a high-volume HR service environment in Albany, New York. This Long-term Contract position focuses on employee relations, benefits-related inquiries, and day-to-day HR support for a call center population, while helping maintain accurate records and consistent communication across the workforce. The ideal candidate brings sound judgment, strong follow-through, and the ability to manage sensitive issues with professionalism in a fast-paced setting.


Responsibilities:

• Serve as a primary escalation resource for complex HR questions involving benefits, workplace concerns, and employee support matters within the service center.

• Resolve employee issues promptly by partnering with HR colleagues, documenting outcomes thoroughly, and ensuring each case is handled with accuracy and care.

• Create and update reference materials, call guidance, and training content to strengthen call center ...