To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.

Provides functional support in the assigned sub-function, including but not limited to:

HR Help Center: 

Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform

Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards)

Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry

May be assigned / rotated across related sub-functions in Help Center

Special Projects: Provide...