A. Job Summary

The HR & Recruitment Manager is responsible for leading and managing the full spectrum of Human Resources and Talent Acquisition functions for One Call Solutions CCS. This role ensures the company attracts, develops, and retains top talent while maintaining strong HR systems, compliance, and a positive employee experience aligned with business goals.

The role requires a hands‑on leader who can balance strategic planning, people management, and day‑to‑day HR execution in a fast‑paced BPO environment.

B. Roles & Responsibilities

Talent Acquisition & Recruitment

• Own and manage the end‑to‑end recruitment process for all roles (agents, support staff, leadership, and specialized positions)
• Develop and implement recruitment strategies aligned with hiring forecasts and business needs
• Partner with Operations and Leadership to understand workforce requirements and timelines
• Oversee job postings...