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Role Overview & Purpose
The Rewards Administrator manages Tier 2 administrative transactions in the HR System (Fusion). Administrators are also responsible in ensuring they process their cases timely, correctly, and adhere to all performance requirements. The role will report to the Assistant Manager - Reward and will work closely with other HR SSC Teams (especially Tier 1)
Job Description
Provides Tier 2 support from Simple to Complex requests submitted by Pearson employees, former employees, and vendors to broad HR related processes and systems
Processes HR transactions in Fusion and other HR technologies, as requested
Resolves HR process and policy questions and colleague issues through multiple communication channels that are beyond the Tier 1 Support ( HR Operational Reports, Processing of requests more than 10 entries via Mass Upload etc.)
Leverages knowledge managemen...