Position Overview
Lead and manage the daily operations of the People Hub, ensuring accurate and timely delivery of core HR services including onboarding, offboarding, employee data and benefits administration.Own workflow, capacity and queue management to maintain service quality during BAU and peak periods.Act as a subject matter expert, resolving escalated issues, undertaking root cause analysis and preventing repeat issues.Lead, coach and develop the People Hub team, embedding a high-performance culture aligned to the skills matrix and SMART objectives.Build clear development pathways for team members, supporting progression into specialist HR roles ( ER, Data, Change).Drive continuous improvement through process optimisation, use of HR technology and (where available) AI-enabled solutions.Partner closely with ER, Payroll and People Partners to support cross-team delivery and cyclical activities.Ensure strong governance, compliance an...