Job Summary

The HR Payroll Specialist – APAC is responsible for managing payroll-related tickets and supporting payroll operations across multiple APAC countries. The role serves as a key point of contact for employee payroll inquiries through a centralized ticketing system, while ensuring timely, accurate, and compliant payroll processing in a shared services environment.

Key Responsibilities

A. Ticketing Management & Employee Payroll Support

• Manage, track, and resolve APAC payroll-related tickets (e.g., payslips, salary discrepancies, tax deductions, benefits, and bank issues) within agreed service-level agreements (SLAs)

• Act as the first point of contact for employee payroll inquiries across supported APAC countries

• Analyze ticket trends and recurring payroll issues; perform root-cause analysis and recommend process improvements

• Ensure accurate documentation of ticket resolutio...