Perform independently to resolve general partner issues related to payroll, benefits leaves, talent management, talent acquisition, learning, etc. and strive to deliver first‑contact resolution.
Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive partner experience.
Resolve partner inquiries and issues by utilizing HR Service Center standard operating procedures, company policies & procedures, knowledge management system and other reference materials.
Ensure proper triage, escalation and effective resolution of higher‑level issues and challenging interactions to subject matter experts and/or management.
Build and maintain effective business relationships with all departments.
Perform, review and distribute reports and audits related to HR, quality assurance and data integrity of HCM and time and attendance...
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