On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

• As a tier 1 support, to produce analysis and resolutions to answer queries related to HR systems
• To track، route and redirect cases to the relevant SME (Subject Matter Experts) using standard procedures and common sense and to escalate unresolved questions to the next level of support
• To support projects and initiatives across the organization such as data retention rules, annual performance, and development management
• To enter system configuration data into relevant systems and serves as a 2nd line of defence regarding data quality
• To support releases and scheduled system upgrades and to perform system acceptance testing
• To manage tasks with supervision and following standard operating procedures (SOPs) / Knowledge Based Articles (KBAs)
• To draft user guides, project documentations, system configuration workbook, UAT script, knowledge articles...