Overview

Human Resource (HR) Supervisor - Hybrid Set-up (Manila Site). Awesome CX by Transcom is looking for talented individuals to join our awesome team. Be a Human Resource (HR) Supervisor for our Manila site. As the Team Lead for HR Helpdesk & Document Management, you are the engine room of our HR service delivery. Your goal is to transform employee support from a reactive ticketing function into a proactive, high-efficiency machine. You will lead a team responsible for the first impression of HR, ensuring that every query is handled with precision, every transaction is documented, and our Tier 0 (Self-Service) strategy continues to reduce friction for our global workforce.

Key Responsibilities

• People Leadership and Team Management: Provide strong leadership, coaching, motivation, and development to a team of HR Helpdesk professionals handling employee queries and HR transactions; set clear performance expectations, conduct regular 1:1s, perf...