Position Summary

The HR Technology Business Analyst at Teleperformance plays a vital role in designing, optimizing, and maintaining HR technology solutions that drive efficiency, enhance employee experience, and support strategic business goals. This role ensures the seamless functionality of HR tools while leading initiatives around system development, enhancements, and documentation—all aligned with Teleperformance’s commitment to agility and excellence.

Key Responsibilities

• Create, process, and support Workday EIBs
• Collaborate with HR and operations stakeholders to gather requirements and assess tool development needs aligned with business objectives
• Support the implementation, upgrade, and ongoing maintenance of HR systems to ensure scalability and optimal performance
• Troubleshoot, maintain, and raise HR tool issues as needed
• Conduct User Acceptance Testing (UAT) to validate enhancements and ensure smoo...