Project: Multinational Technology Company

Working Location: Livingston Tower, George Town, Penang

Working Hours: 8am to 5pm (Monday to Sunday - 5 working day per week)

Monthly salary up to RM5000.

Responsibilities

• Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational management
• Ensure achievement of SLA targets
• Conducts daily and weekly meetings to share business updates, conducts RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance
• Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams
• Should have solid understanding of workflow, tools used for providing services

Minimum Relevant Work Experience

• Proficiency in Mandarin and English (spoken and...