Delivers Level 1 consultative support across various HR functions including, but not limited to, HR General, Benefits, Payroll, and Timekeeping. Manages a daily queue of employee tickets, resolving general inquiries, service requests, and incident reports for a global workforce.
Liaises with internal support units, external vendors, and government agencies to provide comprehensive support to employees.
Identifies gaps in processes or policies and collaborates with the team to ensure they are addressed and corrected.
Responsible for writing internal process documents and knowledge-based articles for the assigned geography.
Occasionally, partakes in automation and process optimization special projects.
Job Requirements
Bachelor's/College Degree with at least 1-3 years of relevant experience with general knowledge on global labor standards, statutory benefits, payroll, timekeeping...
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