Responsibilities Successfully defining and executing a people strategy for Customer Center South Africa resulting in increased communication, collaboration and employee satisfaction. Driving and coaching on recruitment in close cooperation with hiring managers. Employer branding. Support in creation and execution of a local Inclusion & Diversity plan. Inform the Management Committee of any new or modified legal aspects in relation with our Employment contracts and/or practice. Support the organization in relation with legal and practical issues and actions arising from the contact of employment, the termination thereof, misconduct and incapacity. Promote alignment of People Management processes, as defined in The Way, between the operational units through the HR meeting forum, especially with relation to the remuneration process and benefits. Extend the above services to all ITBA related Divisions and locations. Coach managers in leadership and organizational development, direct leader...