OVERVIEW OF ROLE:

Performs administrative and clerical duties necessary to carry out the day-to-day duties and functions of the Human Resources Department. Supports employees and all supervisors / managers as internal customers by providing timely and accurate information. Supports corporate desired state by enhancing the work experience, providing professional internal customer service and confidentiality.

DUTIES AND RESPONSIBILITIES:

Respond to employee questions either in person or via the telephone demonstrating Ward standard for customer service and telephone etiquette.

Assist in the management of employee unemployment claims including completion of all required forms/questionnaires and tracking of all filings/determinations relating to eligibility for benefits and employer charges. 

Manage FMLA notification process including tracking.

Assist in maintaining and organizing HR image file system, including employee ...