Provides end-to-end HR guidance to employees and leaders on policies, employee relations matters, and lifecycle transactions while ensuring compliance, documentation accuracy, and a positive employee experience within an HR shared services or BPO environment.

Responsibilities:

• Provides accurate responses to routine policy inquiries using references and job aids with minimal supervision.
• Handles simple employee concerns and escalates sensitive cases appropriately while maintaining proper documentation.
• Processes onboarding, offboarding, and employee movement transactions accurately within SLA.
• Maintains and updates employee records while ensuring document completeness and accuracy.

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field
• 2–4 years of experience in HR Operations, HR Shared Services, or HR Advisory roles in a BPO/shared services set...