Enhance your career with Interactive Brokers as a Bilingual Client Support Specialist. This hybrid position emphasizes client interaction and troubleshooting in both French and English.
Joining the Client Technical Support team means assisting clients with issues related to our trading platforms across multiple devices. The candidate should possess strong analytical skills, a passion for solving technical issues, and the ability to communicate effectively in both languages.
Key Responsibilities:
• Support clients using phone, chats, and support tickets
• Provide technical assistance for desktop and mobile applications
• Troubleshoot issues with web-based services
• Manage significant technical problems efficiently
Requirements:
• Bachelor’s degree in a technical discipline preferred
• Minimum 1 year experience in client support
• Knowledge of Windows and Mac software support
• Excellent bilingual communication skills
• Experience with ticketing syste...