DEFEND is seeking a Service Delivery Analyst to join our Managed Services team in New Zealand. You’ll support day‑to‑day service delivery, help ensure SLAs, and assist with customer communications and issue follow‑ups in a modern SOC environment.

You’ll build service performance reports and dashboards, highlight trends and risks, and support service reviews. This role suits someone with a customer‑first mindset and eagerness to learn within cybersecurity operations.