Elevate your IT career as a Desktop Support Engineer in Laval, Quebec, providing first and second-level support while managing service requests in a hybrid model. Resolve end-user issues swiftly, ensuring top-notch customer satisfaction.
This independent contractor role requires 3+ years of IT Infrastructure field support experience. You will troubleshoot hardware, software, and operating system issues, maintaining compliance with security requirements. Coordinating with users and technicians, you'll prioritize tasks and update systems in a timely manner to enhance service delivery.
Key Responsibilities:
• Provide first and second-level technical support
• Monitor and manage service request queue
• Escalate issues when necessary
• Ensure high customer satisfaction levels
• Maintain and update IT documentation
Requirements:
• 3+ years of IT Infrastructure support experience
• A+ certification and additional Cisco or Microsoft certifications
• Proficient ...