Your role:

As a Junior User Researcher, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user‑centred design, critical thinking, problem solving and designing and building digital services and products.

• Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high‑impact research that helps develop a better understanding of our clients' users.
• Manage and support research activities, suggesting appropriate and effective methodologies based on the project environment and your team's priorities.
• Research inclusively with a wide range of users, including those with additional needs and other hard‑to‑reach groups.
• Consider the end‑to‑end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
• Communica...