Transform operational processes as a Senior Business Analyst specializing in Microsoft Dynamics CRM. Work hybrid while leading analysis and implementation for a major client project.
This position requires a seasoned analyst to document and enhance processes across three North American sites. Your role will bridge technical and business needs, ensuring the new CRM solution aligns with optimized operations. Excellent communication and analytical skills are vital to succeed.
Key Responsibilities:
• Document current and future-process workflows
• Lead workshops to gather stakeholder input
• Support configuration and testing of CRM solutions
• Analyze end-to-end processes for optimization
• Collaborate with global and local teams throughout the project
Requirements:
• 7–10 years of experience in manufacturing sectors
• Strong background in CRM/ERP implementations
• Proven experience with Microsoft Dynamics preferred
• Excellent documentation and analytic...