NTT DATA is hiring a Senior Team Lead in Technical Services, within a hybrid work setup. Focus on proactive incident management and lead a skilled team to optimize IT operations for clients.
This is a developing leadership role aimed at maximizing service delivery and client satisfaction. The Senior Team Lead will ensure that all escalated issues are resolved effectively while contributing to the planning and execution of innovative technology solutions. You will also mentor and inspire a dedicated team.
Key Responsibilities:
• Lead the operational team for service management
• Develop and manage client satisfaction policies
• Resolve escalated incidents and performance issues
• Prepare bids and coordinate client service delivery
• Ensure proper function of client IT infrastructure
Requirements:
• Profound understanding of IT service management best practices
• Strong client management capabilities
• Experience in leading technical teams
• Bachelor's...