We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Summary

We are seeking a highly skilled and motivated Hybrid Software Engineer to join our team. This role combines backend software development and 24×7 production support, with responsibility across Level 1–3 support functions.

The successful candidate will be responsible for monitoring, diagnosing, and resolving production issues, as well as developing backend services and implementing permanent fixes. You will work closely with engineering, product, and operations teams to ensure the platform remains stable, scalable, and performant.

This is a hands-on role requiring strong AWS serverless experience, debugging capability, and backend Python development skills.

Key Responsibilities