Job Title: Hypercare Support SpecialistJob Description
The Hypercare Support Specialist provides dedicated technical support for specialized healthcare devices and related technology initiatives. This role focuses on telephony-based troubleshooting for digital denture and imaging projects, while also handling hands-on hardware activities in a depot environment. You will follow standard operating procedures, support post-install activities, configure Windows systems, and collaborate with vendors to resolve technical issues. The position is based onsite in East Syracuse, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Responsibilities

+ Provide telephony-based technical support for healthcare devices, including digital denture and imaging projects, by diagnosing issues, identifying points of failure, and delivering timely resolutions.

+ Support end users remotely in a help desk or call center environment, using remote tools such as TeamViewer and Bomgar to trou...