Work Flexibility: Hybrid
Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst, you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment.
What you will do
Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures Engage with customers via phone and email to gather information and clarify dispute details Record dispute cases accurately in systems and manage them through to resolution within defined workflows Create credit and debit notes in ERP systems to ensure accurate financial records Collaborate with internal teams (e.g., collections, customer service, pr...