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Join us in shaping a high-impact dispute management function at Stryker’s Poland Finance Center. In this role, you will lead both operational execution and team development, ensuring disputes are resolved efficiently while driving long-term process improvements. This is an exciting opportunity to build and stabilize a growing team, influence upstream processes, and directlyimpactcash flow and customer experience.
What you will do
Lead and develop a team of up to 9 employees, setting clear performanceobjectivesand driving continuous improvement
Supervise daily dispute resolution activities and ensure closure in line with definedKPIsand service levels
Act as the first point of escalation for complex or aged disputes and independently resolve critical cases
Monitor dispute aging and backlog, implementing actions to reduce overdue balances and improve cash collection
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