Join us in shaping a high-impact dispute management function at Stryker’s Poland Finance Center. In this role, you will lead both operational execution and team development, ensuring disputes are resolved efficiently while driving long-term process improvements. This is an exciting opportunity to build and stabilize a growing team, influence upstream processes, and directly impact cash flow and customer experience.

**What you will do**

+ Lead and develop a team of up to 9 employees, setting clear performanceobjectivesand driving continuous improvement

+ Supervise daily dispute resolution activities and ensure closure in line with definedKPIsand service levels

+ Act as the first point of escalation for complex or aged disputes and independently resolve critical cases

+ Monitor dispute aging and backlog, implementing actions to reduce overdue balances and improve cash collection

+ Partner with Sales, Customer Experience, Pricing, and ...