Primary Roles & Responsibilities:

• Document IAM processes

• Educate users on IAM processes

• Troubleshoot end user issues in accessing IT systems

• Analyze, document & resolve IAM tickets

• Generate & re-route non-IAM tickets

• Provision & de-provision access to BlackBox systems

• Modify end-user identity information within BlackBox systems

• Build Access Models in new systems

• Roll-out access related projects

• Generate scripts to help manage access activities

Knowledge, Skills, Abilities:

• Working knowledge of IT and of IT Service/Help Desk processes

• Familiarity with basic Security & Compliance concepts

• Excellent written and verbal communication

• Ability to explore and rapidly understand system functionality with little to no guidance

• Ability to document detailed process flows from minimal and/or ambi...