IAM Engineer - Sailpoint IdentityIQ Alabang

Posted: 3/16/2026 | Job ID: 63180 | Category: Information Technology | Position Type: Full Time | Remaining Positions: 4 | Location: Alabang

What will you do?

• Provide L3 support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
• Ensure that all tickets/incidents are resolved within committed SLA's
• Ensure positive user-experience through clear communication and timely support
• Continuously identifying opportunities for process improvement and task automation.
• Maintain documentation of support processes, knowledge articles, and operational procedures.
• Maintain dashboard reporting on performance, access reviews, and compliance activities etc.
• Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.
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