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IAM Engineer - Sailpoint IdentiyIQ

Company

Stefanini North America and APAC

Location

muntinlupa, metro manila

Posted

June 26, 2026

Position Overview

Job Description

  • Provide L3 support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management.
  • Ensure that all the tickets/incidents are resolved within committed SLA's.
  • Ensure positive user-experience through clear communication and timely support.
  • Continuously identify opportunities for process improvement and tasks automation.
  • Maintain documentation of support processes, knowledge articles, and operational procedures.
  • Maintain dashboard reporting on performance, access reviews, and compliance activities.
  • Collaborate closely with managed service team and other stakeholders on a day‑to‑day basis to ensure operational excellence for our service.

Job Requirements

  • 2+ years of hands‑on experience with Sailpoint IdentityIQ.
  • Certification in Identity Security Engineer is an added advantage.
  • Understanding ...

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