<p>We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical assistance for end users in Tempe, Arizona. This Long-term Contract position focuses on resolving day-to-day desktop and system issues, supporting Microsoft Windows environments, and delivering timely service through organized ticket management.</p> <p>The ideal candidate is comfortable troubleshooting hardware and software concerns, maintaining user access, and ensuring a positive support experience across the organization.</p> <b>Responsibilities:</b> <ul> <li>Deliver front-line technical support for desktop, laptop, and workstation issues in a Microsoft Windows environment</li> <li>Investigate and resolve common hardware, software, and operating system problems with a practical, service-focused approach</li> <li>Manage incoming service desk requests, document actions taken, and follow tickets through to completion</li> ...