Monitors, runs, and supports operations for the IAM program, ensuring appropriate provisioning and de‑provisioning of access across various authentication and governance platforms, including SailPoint and DUO MFA, and indirectly, CyberArk and LastPass.
Troubleshoots routine problems such as: issues with Source connectivity, Aggregation, and password changes.
Ensures that terminated users’ access is removed according to corporate access management standards.
Gathers and normalizes data for quarterly access review procedures to ensure that user access is reviewed and approved by management.
Participates in audit support activities for both internal and external audits.
Routinely provides after‑hours on‑call support for critical systems and emergency response.
Identifies, escalates, and resolves potential access control and system risk issues.
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