Service level assessment and management. Previous experience with third party engagement.
Familiar with ITIL concepts and methodology.
Strong understanding of IT and Cyber BAU operations and change management.
Experience working in a regulated environment.
Experience managing a team.
Strong risk management and risk assessment skills.
Data analysis and reporting skills relating to vendor performance metrics and cost savings exercises.
In-depth knowledge of data privacy laws and industry standards such as GDPR, PCI DSS, NIST Cybersecurity Framework, and ISO/IEC 27001.
Contract management. The ability to negotiate and manage contracts and Service Level Agreements (SLAs) that include specific cybersecurity clauses, breach notification timelines, and audit rights etc.
Strong communication and teamwork skills with confidence to be an effective team leader
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