Key Skills

• Strong computer skills, including experience with permit tracking software and Microsoft Office.
• Excellent customer service, communication, and conflict resolution skills.
• Ability to work in a fast‑paced environment, manage competing priorities, and remain calm under pressure.
• Quick learner with a positive attitude and a team‑first mindset.
• Knowledge of building codes, construction terminology, and local permitting processes is a plus.
• Must obtain ICC Permit Technician Certification within 6 months of hire.

Responsibilities

• Serve the public at the Building Services counter and by phone, responding to inquiries with patience and professionalism.
• Receive, process, and issue building permits and plan checks, including intake and routing of digital and paper plans.
• Answer general and technical questions regarding permit procedures, fees, inspections, and bu...