Overseeing and managing multiple vendors and external providers of ICT services, working with team members from application and infra teams to deliver projects and enhancements on time and within budget.
Project Management (Scope, Budget and Schedule) including regular management reporting for the project.
Ensuring that the project is executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality.
Participating and contributing in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation.
Reviewing project deliverables, e.g. functional specifications, system test plan & results, user guide, operation manual.
Planning and collaborating with users on user acceptance testing.
Assessing service requests for enhancements and maintenance of systems.
Ensuring that Service Level Agreements for projects and incide...
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