Smartcall is an Auckland-based telecommunications and internet service provider serving local communities across New Zealand. With over a decade of experience, the company offers affordable and reliable residential broadband, fixed wireless broadband, mobile plans, landline services, Mesh Wi-Fi, smart building solutions, and business communication and IT support. Smartcall focuses on professional service, practical connectivity solutions, and customer satisfaction.

Position Summary

The ICT Service Delivery Manager is responsible for overseeing the end-to-end delivery of residential telecommunications and smart home services, ensuring high service quality, operational efficiency, customer satisfaction, and continuous improvement across the business.

The role involves managing service delivery operations for fibre broadband, fixed wireless broadband, mobile services, and emerging home automation solutions, while coordinating with internal ...