About The RoleWe are seeking a motivated ICT professional to join our Global ICT team on a temporary basis as part of the Site Services function in Querétaro.
This role plays a key part in delivering a best-in-class end-user computing experience, supporting our global RD&A teams and enabling business continuity and innovation.Key ResponsibilitiesProvide end-user support (remote and on-site) for hardware and software across desktops, laptops, printers, and mobile devices.Manage and resolve incidents through the ticketing system, ensuring timely updates and SLA compliance.
Install, configure, and deploy ICT hardware, software, and enterprise solutions following standard processes.Support enterprise device management using Microsoft Intune and Azure AD, ensuring compliance and security standards.Troubleshoot issues across operating systems, applications, and infrastructure.Ensure endpoints are fully patched, secure, and aligned with corporate policies.Collaborate with global IC...