OVERVIEW:

Responsible for provisioning system access requests, complete required research or analysis and determine appropriate resolution(s).



PRIMARY RESPONSIBILITIES:

Provision more difficult approved myAccess system requests, while adhering to department confidentiality as it applies to user provisioning and/or related projects.

Assist in application re-certifications.

Ensure completion of system access requests within required service level agreements, following procedures and processes to completion so requested system access is accurately provisioned.

Work with Role Engineering or other systems to complete research and trouble-shoot issues.

Troubleshooting user access-related issues to ensure end users are able to access required applications to complete their job functions.

Analyze identity and access management issues or problems and make necessary recommendation to management for resolution.
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