Roles and Responsibilities: Willing to work ion 24X7 environment and technically leading the IT Security infrastructure support team leading major incident management calls from technical perspective. Ability to work with business stakeholders, other Engineers, Iteration Managers, Architect, Security team. Liaising and working with Professional Services Engineers and Solutions Architects around client projects and deployments.

Keeping detailed knowledge of the clients environment(s) by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with process and procedural documentation Providing technical support within Managed Services ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management. Take initiative to problem solve with positive attitude towards feedback from team for improvements. Adaptable and flexible with ability...