About the Role:
Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.
A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
What You'll Do:
Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
Monitor customer progress and activities to ensure adoptio...