Purpose of the Job
The Implementation Manager will lead the development and execution of operational solutions for new and existing clients, delivering local and multi-market implementations, including country extensions, service scope expansions, and new solutions rollout. Acting as the project manager for end-to-end client implementations, the position is accountable for scope, timelines, risks, dependencies, governance, and key delivery milestones, overseeing a continuous pipeline of concurrent short and long-term projects. Key aspects of the implementation process include resource planning, project communications, training, onboarding, and integration of HH Global operational policies and procedures. The ideal candidate will drive innovation and continuously work to improve service quality and efficiency.
Key Responsibilities
Develop and maintain relationships with internal and external stakeholders involved in key projects.
Identify, define, and implement client de...