Supervisor process and customer support. Implement customer's requirements (in house & extended workbench) & monitor in house product quality to make faster response in resolving Q issues without affecting customer line (end & plant to plant).

Focus Areas:

A) Customer Management

Key Activities: Evaluation and implementation of customer specific requirements, coordinate for customer visits and audits Conduct Part handling analysis and product trainings to customer/ QRE Initiate field visit and action plans, management of PDI personnel at customer premises & support in settling of payments Co-ordinating for detail investigation at R&D for optimization projects

Key Result Areas / Indicators: Customer Satisfaction index & requirement implementation

B) Claim management

Key Activities