Job Description

Fully autonomously providing engineering assistance to customers to ensure all technical queries raised by customers are addressed for troubleshooting and correct aircraft operation, to provide maintenance recommendations (reliability improvement, cost optimization), and to enhance understanding of our aircraft design, all within the defined time scale and with good quality. The role may also involve technical on‑site assistance for complex troubleshooting.

Responsibilities include:

• Analyzing in‑service events to identify potential impacts (including airworthiness, quality, etc.) and launching corrective actions with appropriate follow‑up.
• Identifying and investigating emerging hot topics affecting the fleet and specific customers, and defining corrective actions (mitigation & terminating solutions) in collaboration with fleet managers and central teams.
• Managing customer communication at various hierarchical levels an...