Scope: The IN-Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: •Microsoft Azure • VMware ESXi What you’ll do: • Serve as the technical escalation point for critical incidents and cross-domain issues. • Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems. • Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments. • Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations. • Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents...