In-depth knowledge of cloud computing platforms and services
Analyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions.
Data Network Management Systems monitoring, management and reporting
Provide daily status reports and ticket updates
Level 1 and 2 support analysis, resolution, and escalation of contact center incidents
Qualifications:
Previous experience in a customer support role
Track your own work on a daily basis and compare to banchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
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