Join the Client Experience (CX) Team to deliver a seamless and remarkable client journey across all touchpoints. The purpose of your role will be to drive digital onboarding, retention and growth for mass-market clients by becoming their trusted advisor and identifying opportunities to add value through relevant products and services.
A key summary of the role is outlined below. A more comprehensive job specification with full details is available after initial contact and a successful CV review.

Duties / Key Responsibilities
Own and grow a portfolio of lower-revenue, mass-market clients through digital and telephonic engagement.
Deliver a smooth end-to-end onboarding and client experience.
Build trusted business relationships, uncover needs and consult on relevant solutions.
Upsell value-added services and new product features.
Partner with Sales Consultants to convert opportunities, retain clients and support regional profitability.
Train clients o...